News
Conversation summarization technologies
We are developing the language technology and evaluation frameworks for the SENSEI summarisation technology. We are now ready to show the first prototypes of multilingual summarisation systems and its application to spoken conversations ( call centres ) as well as news and social media conversations If you want to know more, please visit the website sensei-conversation.eu or contact info@sensei-conversation.eu Analysis and Summarisation of Spoken Conversations Analisys and Summarization of Social Media...
read moreSENSEI @ MultiLing 2015
The 2015 edition of MultiLing took place in September in Prague, Czech Republic, as a special session @SIGdial'15. Two of the four MultiLing's tasks were organised by SENSEI, the shared tasks on Online Forum Summarisation and Call Centre Conversation Summarisation. Overall the event attracted a good level of participation by a broad range of players from America, Asia and Europe, and SENSEI's tasks being new to the MultiLing community also generated a lot of interest. The full program of the event can be found...
read moreXV The Customer eXperience Value – how to turn a negative experience into an opportunity to create value
May 27th 2015 Teleperformance Italy organized an event in Milan (Italy), called “CXV The Customer eXperience Value – how to turn a negative experience into an opportunity to create value”, focused on multi-channel customer experience value. In this event TP and Professor Giuseppe Riccardi presented to companies also the Sensei Project and its opportunities. The speakers were: · Paolo Righetti, Founder and CEO of GN Research, member of...
read moreSummarization Use Case Design for Social Media and Spoken Conversations
Information in Deliverable 1.1
read moreFuture and Emerging Trends in Language Technology
In recent years, new approaches, techniques and models have emerged in the field of language technology. Several factors have contributed to this progressive growth. The creation of large corpora and linguistic resources, the consolidation of statistical models based on different machine learning techniques or substantial improvements in the quality and robustness of speech recognition systems, dialogue management or automatic translation, among others, have made the field of language technology a promising area of research and an emerging...
read moreMultiLing 2015: Multilingual Summarization of Multiple Documents, Online Fora and Call Centre Conversations
From Caesar's 'Veni, Vidi, Vici' to 'What might be in a summary?' (Karen Sparck-Jones, 1993) summarization techniques have been key to successfully grasping the main points of large amounts of information, and much research has been devoted to improving such techniques. In the past two decades, the progress of summarization research has been supported by evaluation exercises and shared tasks such as DUC, TAC and, more recently, MultiLing (2011, 2013). Multiling is...
read moreSENSEI at SMART CITY EXPO WORLD CONGRESS
The Smart City Expo World Congress 2014 has brought together over 400 cities around the world, 242 companies, 400 speakers and more than 10.000 visitors. This is definitely the most important global event on the smart cities' calendar. SENSEI project was present at the congress at the Websays booth. The following pictures show a demo of the Social Media Conversation Agreement/Disagreement system for an executive of Scytl....
read moreRecent Publications
Recent Publications on Spoken Conversation Analysis, Semantic Language Models, Annotation of Social Media and Spoken Conversations have been published. Find them in the pubblication...
read moreMeeting in Teleperformance on Sensei Project with Gianni Pittella and Mario Massone
Teleperformance, the worldwide leader in multichannel customer experience and industrial partner of Sensei Project, has received in its Italian Contact Center Site two important guests: · Gianni Pittella, Vice-President of the European Parliament, member of the Parliament’s Bureau, the Committee on Culture and Education, member of the Audit Panel, the Euro-Latin American Parliamentary Assembly as well as of the Network of Mediterranean Universities (EMUNI)...
read moreSENSEI sponsoring SIGDIAL 2014
SENSEI is sponsoring the SIGDIAL Conference in Philadelphia, June 18-20, Philadelphia. More info here.
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