XV The Customer eXperience Value – how to turn a negative experience into an opportunity to create value

 

May 27^th 2015

Teleperformance Italy organized an event in Milan (Italy), called “CXV The Customer eXperience Value – how to turn a negative experience into an opportunity to create value”, focused on multi-channel customer experience value. In this event TP and Professor Giuseppe Riccardi presented to companies also the Sensei Project and its opportunities.

The speakers were:

·         Paolo Righetti, Founder and CEO of GN Research, member of Global Management Team of Teleperformance WW, responsible of TP Added Value Analytics.

·         Giuseppe Riccardi, University of Trento, Sensei Project Leader

·         Gabriele Piva, CEO of Teleperformance Italy

·         Gabriele Alban, Vice President Account Management, IT & Security of TP Italy

·         Mauro Fanfoni, Senior Vice President Marketing and Innovation Europe Eni

·         Anna Imperadori, Vice President Operations Barclays

·         Marco Corradino, Founder Volagratis

·         Biagio Stasi, Senior Digital and Strategy Director Hearst Magazines

The chairman was Marco Montemagno, Digital specialist and founder of Blogosfere, and the participants were C-Levels, Sales Managers, Marketing Directors, Customer Care Directors

and Social Managers of Italian and European Companies in the following industries:

o   Telco, High Tech, IT

o   Travel, Transportation, Automotive, Logistics

o   Financial Services, Bank, Insurance

o   Energy & Utilities

o   Media & Entrainment

o   Retail, E-Retail

o   Other